AOL tried to squeeze a little over $100 in fees from a customer for upgrades he hadn’t asked for, hadn’t approved, hadn’t used and of which he hadn’t even been notified. Unluckily for AOL, that customer is a professional writer. Current Wall Street Journal writer Jason Zweig used to work for a Time-Warner-owned magazine, and when Time Warner merged with AOL, he and his colleagues all received free AOL email accounts. Zweig gave his to his wife, who used it up until last year. But recently, Zweig started receiving phone calls from AOL’s customer service reps in India, saying he owed $103.60 for an upgrade he knew nothing about. Turns out the terms of agreement he signed years ago may (or may not) have included a section allowing AOL to upgrade his service and charge him for it

Original post:
AOL Tries to Extort Bogus Fees From Wall Street Journal Writer [Extortion]